Delivery Info

Delivery Fees

  • Click and collect: R50 or free over R500
  • Door2door: R80 or free over R800

Delivery method: The Courier Guy

Estimated Delivery Time: 

How to find your package tracking number with The Courier Guy

Once you send your information and finalise your order, you will get a waybill. The number on your waybill will be what you use to track The Courier Guy orders worldwide. The waybill number’s location is beneath the barcode.

You can find your Courier Guy tracking order information, including your waybill number, through The Courier Guy’s client portal. 

You can also enter a custom The Courier Guy order tracking number for each order during the setup process. Using custom tracking numbers can help you better manage and track the progress of each order.

How to track the location of your package from The Courier Guy:

You can track your package location by logging into The Courier Guy’s client portal and selecting the track my The Courier Guy package option. Enter your waybill number into the tracking box and select the track button.

Alternatively, you can sign into your account and find all your active orders and their status updates. Simply use the order you wish to track and select the option from the drop-down menu.

How late does The Courier Guy deliver?

The Courier Guy’s hours of operation are from 08 to 17, Monday through Friday. Your package will arrive before the end of business on those days. Branch hours may vary by location and on weekends or holidays.

 Delivery processing times

All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we’re experiencing a high volume of orders, deliveries may be delayed by a few days.

Please allow additional days in transit for delivery.

If there will be a significant delay in the delivery of Your Order, We will contact You via email or telephone.

Delivery estimates

Delivery charges will be calculated and displayed at checkout.

Delivery method: Pargo Click and Collect

Estimated delivery time:

  • Up to 3 working days from the date that Pargo receives the parcel from the supplier.
  • Up to 5 working days for more remote regional areas.
  • If the parcel is still not delivered after 5 working days, contact Pargo Customer Support on support@pargo.co.za or call 021 447 3636.

Delivery confirmation & tracking

Pargo delivers excellent notifications throughout your parcel journey by SMS and email. You’ll receive an initial confirmation email when your order is ready to be collected by their couriers, and continuously throughout the journey to its destination.

Your confirmation email will contain your tracking number

Track your parcel at https://pargo.co.za/track-trace..

The tracking number will be active within 24 hours.

Delivery method: Pargo Returns

Not happy with your purchase? Return or exchange your online order to a Pargo Point near you. Select from over 500+ Pargo Point’s to drop your return parcel off.

Refunds and exchanges are processed through Pargo Returns. Log your return at https://returns.pargo.co.za/crick_group. And follow the 4 simple steps below:

  1. Enter your address and select your preferred Pargo Point from the list to drop off your return.
  2. Complete your details including your: order number and reason for return.
  3. After submitting, Kappa will confirm and you will receive an OTP via sms and email from Pargo with further instructions.

Returns terms and conditions

  • Exchanges can only be processed through Pargo Returns. No home collections are available.
  • Items marked down for clearance purposes (even if damaged) are sold “voetstoots” and will not be accepted for exchange or refund.
  • For exchanges, a voucher code will be generated and sent once the goods have been collected and received at the Kappa warehouse. The voucher code can then be used to start a new transaction, to purchase the item you would prefer.
  • Refunds will be processed once the goods have been collected and received, within 5-10 working days from receipt at the Kappa warehouse, depending on your bank.